PreCheck provides a range of specialized services to healthcare organizations and health science programs including background screening, outsourcing solutions to handle professional license management, health and drug testing, exclusion and sanction screening, immunization tracking, and online I-9 and E-Verify processing.
Opportunity
Enhancing Healthcare Candidate Screening Through Advanced Background ChecksIn the ever-evolving landscape of employment, organizations operating in highly regulated sectors, such as healthcare, struggle with significant challenges in efficiently screening candidates and monitoring employee credentials. Traditional methods of background screening and credential verification often lead to delays in the hiring process and pose potential compliance issues.
Over the past 30 years, PreCheck has dedicated itself to providing a smart solution to these challenges. Leveraging advanced background check technologies, PreCheck aims to streamline and strengthen crucial screening processes. The primary goal is to ensure compliance, minimize risks, and uphold the highest standards of patient care and organizational integrity.
Despite these efforts, PreCheck encountered a hurdle in the form of a complex UI/UX, impacting the efficiency of candidate screening and credential monitoring processes. The existing system was out of date with high load times resulting in a 3-5-day lag in the hiring process, and user dissatisfaction was amplified due to difficult usability. This, in turn, led to a reduced number of professionals benefiting from the digital system. Recognizing the pressing need for change and digital transformation, PreCheck sought a solution.
In response to this challenge, PreCheck approached Liquid Technologies, recognizing the opportunity for transformative enhancements. Liquid Technologies swiftly identified areas to improve user experience, streamline workflows, and reduce turnaround time in both internal and external processes. The collaboration between PreCheck and Liquid Technologies aimed to address these issues head-on, paving the way for a more efficient and user-friendly screening and credential monitoring system.
Action
To address the challenges outlined in PreCheck’s opportunity, Liquid Technologies initiated a strategic collaboration with PreCheck’s Product and IT Teams. The multifaceted approach involved the following key steps:
1
Competitive Landscape Audit:
Liquid Technologies conducted a thorough audit of the competitive landscape within the healthcare screening and credential verification sector. This process involved a comprehensive analysis of industry best practices, emerging technologies, and the user experience offered by competing solutions.
2
Quantitative User Research:
Understanding the needs and preferences of end-users was pivotal. Liquid Technologies conducted quantitative user research to gather insights into the pain points experienced by both healthcare organizations and candidates undergoing the screening process. This data-driven approach helped inform the subsequent design and development stages.
3
Experience Mapping and Enterprise Communication Design:
Experience mapping was employed to visualize and understand the end-to-end journey of users interacting with the candidate screening system. Additionally, Liquid Technologies prioritized enterprise communication design to ensure seamless interactions between different stakeholders within the system. This step aimed at improving overall communication efficiency.
4
Product Roadmap and UI/UX Development:
Leveraging the insights gained from the competitive landscape audit and user research, Liquid Technologies crafted a comprehensive product roadmap. This roadmap outlined the strategic direction for the enhancement of PreCheck’s primary Client Management System. The UI/UX design was meticulously developed to streamline workflows, enhance user engagement, and provide an intuitive interface for both healthcare professionals and candidates.
5
Development of High-Quality HTML Components:
Liquid Technologies’ skilled web development team translated the finalized UI/UX designs into high-quality HTML components. These components were not only visually appealing but also incorporated dynamic elements such as animations and reporting capabilities. This step ensured that the end product aligned with the envisioned user experience and functionality.
6
Implementation and Testing:
The developed components were implemented into PreCheck’s existing systems. Rigorous testing procedures were undertaken to ensure the seamless integration of the enhanced features. Liquid Technologies collaborated closely with PreCheck’s teams during this phase to address any potential issues and fine-tune the system for optimal performance.
Results
1
Comprehensive UI/UX Transformation:
Through Liquid Technologies’ innovative problem-solving approach, PreCheck underwent a comprehensive transformation of its UI and UX for screening systems. The reimagined application now provides users with seamless access to a robust platform, delivering real-time insights.
2
Reduced Turnaround Time (TAT):
The collaboration resulted in a significant reduction in Turnaround Time (TAT) across both internal and external processes. The streamlined processes enabled medical health professionals to access real-time data, contributing to quicker decision-making.
3
Regulatory Compliance and Awareness:
The technology deployment ensured that healthcare providers remained well-informed about the latest regulatory changes and compliance requirements. This not only enhanced the user interface and experience but also optimized operational efficiency, thereby improving decision-making and regulatory adherence within the healthcare domain.
4
Accolades for Digital Transformation:
Liquid Technologies’ efforts received accolades from PreCheck’s Design Lead and CEO, recognizing the remarkable feat of entirely overhauling the design for a multi-billion-dollar company. This achievement underscores Liquid Technologies’ commitment to excellence and its ability to deliver impactful digital transformations.
5
Industry Recognition and Distinctions:
Besides being one of a select few firms accredited through the Professional Background Screening Association (PBSA), PreCheck has received numerous honors and distinctions for personalized customer support, breadth of services, continued growth, and an overall commitment to excellence.
In conclusion, the collaboration between PreCheck and Liquid Technologies successfully addressed the challenges outlined in the opportunity, delivering tangible improvements to the candidate screening and credential monitoring processes, ultimately contributing to PreCheck’s ongoing success in the healthcare industry.
Product Journey
What We have Done
Liquid Technologies collaborated with the PreCheck Team, specifically the Product and IT Teams, to craft a comprehensive product roadmap for their primary Client Management System. Our process included conducting a thorough competitive landscape audit, gathering quantitative user research, and prioritizing experience mapping and enterprise communication design. Based on these insights, we developed the product roadmap and UI/UX. Our skilled web team then translated these designs into high-quality HTML components, complete with animations and reporting capabilities.
Key Clients
Team Size Deployed
Architect
PM
BA
Front End Engineers
Back End Engineers
Devops
Data & ML
Outcomes
Liquid Team accomplished a remarkable feat by entirely revolutionizing the internal UX and UI of Precheck, earning them heartfelt expressions of gratitude from both the Design Lead and CEO. Their hard work resulted in an outstanding design overhaul for a multi-billion-dollar company, which undoubtedly ranks as one of their most impressive achievements.
- Time Invested : 500+ Hours
- Team Member allotted : 12
- Key Results : Precheck was able to reduce its TAT across all internal and external processes and our digital transformation services helped provide real-time data to medical health professionals for faster decision making.
What Our Clients Say About Working With Us.
Brian Silver, Director of Client Relations
“I was most impressed by how quickly they were able to propose a design. After the initial product and customer mapping, they had initial proposals back within 1–2 weeks. That was lightning speed from my perspective, so we were very impressed.”
